ITIL-4-DITS Exam Guide, Reliable ITIL-4-DITS Test Forum

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Peoplecert ITIL-4-DITS (ITIL 4 Leader: Digital & IT Strategy) Certification Exam is designed for professionals who are interested in advancing their skills and knowledge in the field of digital and IT strategy. ITIL 4 Leader: Digital & IT Strategy Exam certification is recognized globally and is highly valued by employers in various industries. ITIL-4-DITS Exam covers a wide range of topics, including the development and implementation of digital and IT strategies, transformational leadership, and the use of emerging technologies to improve business processes.

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Peoplecert ITIL 4 Leader: Digital & IT Strategy Exam Sample Questions (Q15-Q20):

NEW QUESTION # 15
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

Answer: B


NEW QUESTION # 16
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

Answer: B

Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68


NEW QUESTION # 17
Which statement about metrics is CORRECT?

Answer: B


NEW QUESTION # 18
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

Answer: B

Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76


NEW QUESTION # 19
A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

Answer: C


NEW QUESTION # 20
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